WHY CHOOSE TO USE PROFESSIONAL KEYHOLDING SERVICES?
Most people do it themselves by using employees. If this is you, have you ever asked yourself any of these questions?
What happens if your employees hurt themselves?
The duty of care placed on you as an employer means considering many things:
Using your own staff to respond to out of hours alarms is a mine field that can be easily avoided by using a specialist team. It is far cheaper than you think and in the long run can save you time and money.
What happens if your employees hurt themselves?
- What happens if they are sick, going on holiday or had a drink?
- Have they got the appropriate training do deal with any issues that they may come across?
- What happens if your employees or yourself get called out in the middle of the night, and are needed the following day and you are too tired to go in?
The duty of care placed on you as an employer means considering many things:
- Corporate Manslaughter Legislation
- Working Time Regulations
- Workplace Health and Safety
- and more...
Using your own staff to respond to out of hours alarms is a mine field that can be easily avoided by using a specialist team. It is far cheaper than you think and in the long run can save you time and money.
WHO CAN USE KEYHOLDING AND ALARM RESPONSE SERVICES?
Any person or sector can benefit from the services including;
With an operating model that is easily adapted to any requirement our services are open to all.
There is a service to meet any and all needs whether private or business, large or small.
- Residential
- Commercial
- Local Authority
- Retailers
- Industrial Estate
- Vacant Property
- Construction
- Network Partners who wish us to deliver services on their behalf.
With an operating model that is easily adapted to any requirement our services are open to all.
There is a service to meet any and all needs whether private or business, large or small.
WHAT ARE THE CONTRACT TERMS?
Our contract standard terms are 12 months; however we are able to provide long and short terms. Our termination notice is only 30 days. Short term contract notice can be discussed with our operation team.
WHAT IS YOUR RESPONSE TIME?
Many providers guarantee a 20 minute response time; at times this is possible and it may even be less: however you must consider certain factors like traffic, road closures, diversions, driving conditions, and the location of alarm activation which could affect the response times.
A frequent occurrence which can cause delays out of our control is the response time of an engineer from your 3rd party alarm company to fix or reset the alarm system. In these cases we can work with you to set contingencies for how this can be handled to reduce costs for you.
We will do everything practicable to be onsite asap and we will always communicate with you regarding delays if they occur.
A frequent occurrence which can cause delays out of our control is the response time of an engineer from your 3rd party alarm company to fix or reset the alarm system. In these cases we can work with you to set contingencies for how this can be handled to reduce costs for you.
We will do everything practicable to be onsite asap and we will always communicate with you regarding delays if they occur.
HOW DO I KNOW ALL INFORMATION PROVIDED IS SAFE?
In order to operate efficiently, the company has to collect and use information about people with whom it works. This may include members of public, current/past and prospective employees, clients and suppliers. In addition, it may be required by law to collect and use information in order to comply with the requirements of central government. This personal information must be handled and dealt with properly, in whatever manner it is collected, recorded and used, whether it be on paper, computer records or recorded by any other means. There are safeguards within our procedures to ensure this is consistently handled correctly. The company regards the lawful and correct treatment of personal information as very important for successful operation and to maintain a trusted relationship between the company and those with whom it carries out business. The company will ensure that it treats personal information lawfully and correctly. To this end the company fully endorses and adheres to the Principles of Data Protection as set out in the Data Protection Act 1998.
HOW DO I ENGAGE THE SERVICE?
Once you have completed the online form, our team will call you to find out more about the services you require. We will then provide you with a full quote. We will arrange to attend your property at an appropriate time to carry out a survey. Our team will gather all the information necessary and your property keys.
It's that simple!
It's that simple!
HOW MANY SETS OF KEYS DO I NEED TO PROVIDE?
Only one set of keys is required for us to be able to carry out a full check of your property.Where there are specific duties required outside of alarm response we may advise a second set would be beneficial but this will be discussed and isn't a necessity.
DO YOU SUPPLY OTHER SERVICES?
We can provide short and long term additional services which include;
- Locking & unlocking of your property
- Mobile Patrols
- Static Guarding
- Security Guard Dogs
- Alarm, CCTV Installation and Monitoring
- Enforcement Support (removal of unknown persons)
- Organisation of damage repair
​CAN YOU PROVIDE THE SERVICES FOR MULTIPLE PROPERTIES?
Yes, we are able to cover multiple properties.
There will be different rate options depending on the amount and location of properties you have. discounts apply to these services.
There will be different rate options depending on the amount and location of properties you have. discounts apply to these services.
WHAT DOES THE QUOTE COVER?
We have no hidden costs!
An annual fee covers the cost of key management, auditing, insurance, applicable initial signage, start up documentation and the site survey. attendance charges cover the cost of response officers employment, equipment, ongoing training, fuel, vehicle maintenance, and external auditing verification to ensure the company complies with the British Standards and insurance required for both parties. attendance charges only apply if we actually attend.
An annual fee covers the cost of key management, auditing, insurance, applicable initial signage, start up documentation and the site survey. attendance charges cover the cost of response officers employment, equipment, ongoing training, fuel, vehicle maintenance, and external auditing verification to ensure the company complies with the British Standards and insurance required for both parties. attendance charges only apply if we actually attend.
ARE KEYHOLDING AND ALARM RESPONSE SERVICES EXPENSIVE?
Not at all, the key holding fee breaks down to less than 70 pence a day (in many cases much lower) and a very competitive hourly call out charge. You pay only when we attend there are no hidden costs.
There are no hidden costs, all prices quoted to you will cover employee verification, employment related government contributions, training, management, equipment, insurance and auditing to maintain compliance against insurance requirements for both parties. We do not believe there is any benefit in complicated and over inflated pricing. This is displayed through the pricing offered to all clients.
There are no hidden costs, all prices quoted to you will cover employee verification, employment related government contributions, training, management, equipment, insurance and auditing to maintain compliance against insurance requirements for both parties. We do not believe there is any benefit in complicated and over inflated pricing. This is displayed through the pricing offered to all clients.
HOW DO I KNOW MY KEYS ARE SAFE?
All keys are tracked and signed for by the response teams at all times. Keys are audited on a regular basis in accordance with the British Standard of operation and insurance requirements. There is no identifying information nor reference to your property details carried with the keys at any time.
This process can be explained in depth and demonstrated to you during the site survey for reassurance on key security and transport.
This process can be explained in depth and demonstrated to you during the site survey for reassurance on key security and transport.
DO I NEED TO DO ANYTHING WITH MY ALARM?
Only one thing is needed and that is to contact your alarm monitoring company to inform them that we are your key holders.
We will provide you with our information to supply to them.
We will provide you with our information to supply to them.
HOW DO I KNOW ALL INFORMATION PROVIDED IS SAFE?
In order to operate efficiently, the company has to collect and use information about people with whom it works. This may include members of public, current/past and prospective employees, clients and suppliers. In addition, it may be required by law to collect and use information in order to comply with the requirements of central government. This personal information must be handled and dealt with properly, in whatever manner it is collected, recorded and used, whether it be on paper, computer records or recorded by any other means. There are safeguards within our procedures to ensure this is consistently handled correctly. The company regards the lawful and correct treatment of personal information as very important for successful operation and to maintain a trusted relationship between the company and those with whom it carries out business. The company will ensure that it treats personal information lawfully and correctly. To this end the company fully endorses and adheres to the Principles of Data Protection as set out in the Data Protection Act 1998.
HOW DO I KNOW THE ABOVE STATEMENTS YOU PROVIDED ARE TRUE?
We operate certified quality management systems and are audited to specific service/product standards by accredited external auditors.
A brief summary of what compliance auditing includes;
We operate certified quality management systems and are audited to specific service/product standards by accredited external auditors.
A brief summary of what compliance auditing includes;
- Clear company structure.
- Correct contractual agreements in place for both client and employees.
- Demonstrable financial stability.
- Full employee screening process in place.
- Appropriate insurance with full and correct product description.
- Ongoing training programs and records for employees.
- Demonstrable support processes for both clients and employees.
- Agreed competent persons conducting site surveys and issuing written reports, including health & safety and risk assessment prior to any service.